It's not every day you open the door to a politician, not least a government minister. Such is the enormity of the scandal that has unfolded on Rochdale's Freehold estate.
For people living in the neighbourhood, the media spotlight in recent days has been intense.
The tragic case of Awaab Ishak has thrust poor social housing conditions onto the national news agenda. At the centre of it all, a grieving family fighting for change, having been ignored for so long.