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Financial Times
Financial Times
Business
Tim Harford

It’s the uncertainty, not the delay, that gets you in the end

© Guillem Casasús

I first began to conceive of this column three and a half hours before typing these words, as I stood with my wife and children in an impossibly long queue for the Eurostar, snaking across Gare du Nord in 35C heat. The problem was not the delay, but the discomfort, the anxiety and the uncertainty. It was impossible to read or even think because the queue moved and bunched; it was dammed and redirected at unpredictable points for unknown reasons. There was nearly a nasty accident as an escalator pumped people into a space that was already crowded.

It was not the most delayed I’ve ever been, not by a long way. Thanks to an unpronounceable Icelandic volcano, I was once five days late for my wife’s birthday. But the Eurostar experience somehow packed a season of stress into a few hours.

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