I have been a customer with Axa home insurance for nearly 10 years and have never made a claim. Every year, when the policy comes up for renewal, Axa plays a game with me: it sends a renewal invitation with a substantially increased price of about 20%. I then call in and we agree a sensible price in line with inflation. This year, however, it seems to want to play hard ball: the renewal quote is a staggering 70% higher, and, when I called, it said the best offer would be an increase of 53%.
It argues this is to do with inflation (though according to the ONS sectors with the highest rates of inflation, apart from alcohol and tobacco, didn’t show more than 6%). I don’t want to spend time shopping around every year. I just want hassle-free insurance at a reasonable price. I have raised a complaint with Axa, but its turnaround is 30 days, after the policy renews.
CB, London
