A wheelchair user who was claims he was denied an accessible taxi by three different private companies and several hackney carriage drivers has said that Cardiff’s taxis will do “anything they can to refuse a wheelchair.”
Glyn Jones was visiting his friends in Grangetown for lunch on Sunday, April 17 and needed to get a taxi home by 10pm in time for his carers’ visit. Mr Jones has multiple sclerosis and needs his carers’ help to get into bed. He requires a wheelchair-friendly taxi as he cannot transfer in and out of his motorised wheelchair.
But he said after ringing three private hire taxi companies at 8:30pm he was told that he could not book a wheelchair-friendly taxi, and it was unlikely that any would become available that evening. He said: “When I was on the phone to Dragon Taxis I asked how they were able to operate with no wheelchair taxis available. Wasn’t it against their licensing conditions?
