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The Guardian - UK
The Guardian - UK
Business
Anna Tims

‘It’s astonishing’: energy bill blunders add to agony for customers

Scottish Power SSE Helen Maguire Observer EDF Ofgem
Bailiffs pursued Laura Kennedy for a debt owed to Scottish Power, but she had never been a customer of the firm.
Bailiffs pursued Laura Kennedy for a debt owed to Scottish Power, but she had never been a customer of the firm. Photograph: Andrew Paterson/Alamy

The debt collectors arrived when Laura Kennedy* was out. They left a letter to say they would be back to claim payments owed to Scottish Power.

Kennedy has never been a customer of Scottish Power and the bills were not in her name, but that hadn’t stopped the demands and threats pouring through her letterbox for 18 months. She is so terrified that bailiffs will enter her home and seize her goods that she is now moving out.

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