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Chronicle Live
National
Sophie Brownson

'It's a shambles' - Newcastle mum living in France slams HM Passport Office after anxious wait to see if family could get home

A Geordie mum living abroad has slammed the HM Passport Office after facing an anxious wait to see if her daughter's passport would arrive in time for a trip home.

Vicky Kirby, who swapped Howdon for France 16 years ago, applied for her daughter's passport to be renewed on April 23 ahead of a trip back to Newcastle this summer. But the mum was left wondering whether the family would make it home at all after waiting more than two months for her daughter, Amelie Kirby's, new passport to be processed.

The 10-year-old's old passport was received by the UK Passport Office via recorded delivery on May 6, but after that point, Vicky said there were no updates to say when the passport would be ready. Vicky, 44, believed that British citizens overseas would be subject to the same 10-week processing time as those in the UK.

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