‘It just rings and rings’: Home Office helpline for asylum seekers rated inadequate

Users have complained of unanswered calls, disconnections and being kept on hold for hours on the helpline. Photograph: Westend61/Getty Images

The government’s round-the-clock helpline for asylum seekers has been rated inadequate after callers faced “unacceptable” delays, official documents have revealed.

Run for the Home Office by the charity Migrant Help, the helpline is the main point of contact for asylum seekers needing support with housing, money and access to healthcare.