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International Business Times UK

Anna Katrina Sevilla

Is Your Job Safe? ServiceNow Deploys OpenAI Agents Across 80B Global Workflows

ServiceNow OpenAI Nvidia

ServiceNow and OpenAI announce a multi-year agreement (Credit: https://www.servicenow.com/)

ServiceNow signs a multi-year agreement with OpenAI to integrate the latter's AI models into its business software. As part of the agreement, OpenAI models will run over 80 billion workflows in ServiceNow annually, and support AI voice technology encompassing native voice tech as well as direct speech-to-speech.

According to a Wall Street Journal report, the agreement with OpenAI involves a revenue commitment from ServiceNow. OpenAI CEO Brad Lightcap said, 'ServiceNow is helping enterprises bring agentic AI into workflows that are secure, scalable, and designed to deliver measurable outcomes.'

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