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The Independent UK
The Independent UK
National
Rebecca Whittaker

Is Monzo down? Thousands of users unable to access banking app

Monzo
  • Thousands of Monzo banking app users experienced technical issues around midday today, resulting in a sharp rise in outage reports on DownDetector and rendering several app features temporarily unavailable.
  • Affected customers logging into the app were met with an error message stating that Monzo was experiencing issues, though bank balances remained visible despite potential delays in transaction updates.
  • A Monzo spokesperson confirmed the technical disruption and announced that the bank had activated its backup system, Monzo Stand-in, ensuring customers could still make card payments, bank transfers, and ATM withdrawals.
  • A Monzo spokesperson told the Independent : “We’re currently experiencing a technical issue and are working to resolve this as soon as possible.”
  • DownDetector also recorded a simultaneous spike in outage reports around midday for Santander.

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