Is Microsoft flying a sinking ship with Copilot and 'gimmicky' AI tools?: "We are building the plane as we fly it. Nothing else matters. They want a Copilot tie-in for everything"

Microsoft Copilot logo.

What you need to know

• Microsoft recently shipped a massive Copilot update, overhauling the user experience, which has received backlash from users.
• The update received backlash from users, including Microsoft staffers, who described it as "a step back" that has absolutely ruined the tool's user experience.
• An exclusive report by Business Insider highlights Microsoft's struggles with Copilot, including privacy and security.
• A high-ranking Microsoft executive described most Copilot AI tools as "gimmicky."
• Microsoft reportedly relies on third-party vendors to make Copilot work across its tech stack, including Microsoft 365.