For much of the last decade, Sonos has defined wireless multi-room audio. The company's easy and intuitive software helped it grow its business from a few small speakers and hi-fi add-ons to a behemoth with multiple soundbars, subwoofers, portable outdoor speakers, and even a pretty fantastic set of noise-cancelling headphones. Then, in 2024, disaster.
A botched software redesign rendered some people’s Sonos systems nearly useless, while many more complained of missing or broken features, usability concerns, and general instability.
