Irish Rail has been slammed by DART passengers after an incident in Bray saw them force their way off the train and onto the tracks.
Passengers "forced the doors open and walked on the track" while the DART was waiting for a clear platform, according to Irish Rail. As a result, all services were temporarily suspended on Sunday.
Passengers were left outraged by the incident as they claimed their actions were justified as there was little room or ventilation on the train.
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Taking to Twitter, they said: "Disgraceful tweet from @IrishRail. I was on an earlier Dart, which was packed on the way to Bray, no aircon, with elderly and kids really suffering from the heat. Standing room only for most passengers. Poor poor service on what could have been a showcase for public transport".
A second said: "really poor service from Bray dart station, no communication from anyone and then when we get to platform there's about 20 orange jackets standing around doing nothing. Would put people off coming back to what was an otherwise a great day".
While a third commented: "I was on that DART. Air conditioning was broken, window were unopenable. It was extremely hot, children crying, lots of people in distress. Train stuck between Shankill and Bray. It was a genuine emergency & @IrishRail needs to acknowledge this and stop blaming passengers".
However, Irish Rail said forcing doors to be opened and walking on the tracks was a "dangerous act".
An Irish Rail spokesman said: "At 14:55hrs, a southbound DART was awaiting a clear platform at Bray before proceeding into the station, when a number of people forced open doors and walked on the track.
"This dangerous act means that trains had to be stopped in both directions while our staff and Gardaí clear trespassers from the line, resulting in delays for customers on board this and trains behind it, and a similar issue then occurred on the DART behind. The line was closed between Dalkey and Bray.
"While people are understandably anxious to reach the station, on such a busy and warm day, this has turned a delay outside Bray of just over 5 minutes into one which has impacted services for up to two hours.
"Staff are at stations and on board updating customers, and have been working with Gardaí to clear the line, which is expected to reopen around now (17:00hrs) in time for customers travelling home from the Bray Air Show.
"We apologise to customers for the delay and upset caused, and will fully investigate the incident."
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