Irish Rail have responded to a passenger complaint after they felt 'belittled' using their disabled toilets.
The passenger was travelling from Galway and called out the rail company after they had to get a pass code to use the disabled toilets.
The person called the ordeal 'belittling' and said they shouldn't have to ask the staff in front of other people. However, Irish Rail have since given a reason for implementing the passcode in their response to the complaint.
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In a tweet to Irish Rail on Thursday, the person said: "Just needed a pass code to get into the disabled bathroom in Galway Station.
"I get the idea to stop everyone using it when there are queues. But felt very belittling to have to ask a member of staff for the code in front of other [people]."
"Also to then be asked is a disabled person using it. 'Yes, me. Not all disabilities are visible and that's why I wear a badge for public transport'."
They added: "Also the keypad is up so high I can't imagine it being easily wheelchair accessible."
Irish Rail then replied to the tweet, saying that the passcode was implemented due to 'anti-social behaviour'.
Irish Rail said: "Hi, apologies that you had this experience. The disability bathroom is pass code protected due to persistent anti-social behaviour."
The person who made the original complaint then replied: "I understand the reasoning for the implications. Just highlighting an accessibility issue. Specifically as not all bathrooms need a pass code and you're unaware you need one until you're there."
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