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Fortune

Ryan Hogg

Irish-founded unicorn Intercom ditches ChatGPT for Anthropic’s Claude

Intercom Anthropic ChatGPT Claude Fortune Mike Krieger Klarna

Mike Krieger, Co-Founder, Artifact speaks onstage during Vox Media's 2023 Code Conference at The Ritz-Carlton, Laguna Niguel on September 27, 2023 in Dana Point, California. (Credit: Jerod Harris—Getty Images for Vox Media)

Irish-founded tech group Intercom has parted ways with ChatGPT and opted to partner with OpenAI’s competitor Anthropic to spearhead its growth in the AI-powered customer service space.

Intercom runs customer service solutions, which have been supercharged by the onset of large language models (LLMs).

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