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Tom’s Hardware
Tom’s Hardware
Technology
Christopher Harper

Intel reportedly denies RMA for crashing Core i9-14900K CPU due to liquid metal thermal paste usage — liquid metal erased the markings and serial number on the CPU

Intel Corporation
Core i9-14900K.

If you own an Intel 13th Generation Raptor Lake or 14th Generation Raptor Lake Refresh CPU, you may want to think twice before using liquid metal as a thermal paste. The latest report from HKEPC claims that Intel has reportedly denied an RMA request for a Core i9-14900K due to the usage of liquid metal.

The Core i9-14900K owner had reportedly approached Synnex, a retailer in Hong Kong, to RMA his 24-core Raptor Lake Refresh chip because it had suffered from the infamous instability issues. However, the retailer had gotten back to the owner with a negative response, claiming that Intel had rejected the RMA because it didn't comply with the requirements.

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