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The Independent UK
The Independent UK
Business
Vicky Shaw

Insurers warned about support provided to struggling customers

FCA Insurance the Financial Conduct Authority
PA Archive

Home and motor insurers must improve their treatment of vulnerable customers, the City regulator has warned.

The Financial Conduct Authority (FCA) said that, after a rise in complaints about insurance claims, it found there were some instances of lengthy complaint-handling times and people not being given proper settlements.

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