A video of inside a new build property in Scotland has gone viral after a quality controller highlighted a number of defects despite the owners paying £265,000.
In the video, which has been viewed more than one million times, quality controllers @newhomequalitycontrol give a tour of the new home and point out a number of “snagging” issues, Edinburgh Live reports.
While the property may look well put together from the outside, closer inspection reveal a different story @newhomequalitycontrol said: “We’re back on the Bellway site near Edinburgh, this gas box has been installed poorly, we can’t really access the meter and when you open the lid look it damages the rough cast, shocking.
“We should really have a 75mm gap between the air bricks and the ground level, but look at this, it’s a recurring issue.
“We’ve got a poor finish left inside of the patio doors, we’ve got screws missing to the bottom gate hinge, we’ve actually got a broken screw there.
“Right hand side of the ensuite hand basin is smashed up, nice, this light switch is loose, lovely.
“I’d really like to know if anyone from Bellway is watching, is this the correct finish for under the stairs, because surely you’d finish it with plaster board, no?
"We’ve got CLS on show that’s just been painted, we can see all the underside of the stairs all the components are showing, I mean really is this the finish for under the stairs?
“I mean the clients paid just under £275,000 for it, I mean we can see the joists, what’s going on here. We’ve also got fixings missing underneath the stairs, absolutely shocking.”
The video clearly hit a nerve with people viewing with people flooding the comments with their views.
One user wrote: “You put me off ever being slightly interested in a new build!”
Another said: “I have a Bellway home and the work is a disgrace. Three years later and still fighting to have things fixed.”
However, one user said they had a Bellway home and never experienced any issues.
A spokesperson for Bellway said: "Bellway is a Home Builder Federation (HBF) 5 star housebuilder with 9 out of 10 customers recommending us to family or friends.
"This coveted award reflects our commitment to delivering exceptional quality as standard to our customers, throughout our construction process, in the homes we create, and in our aftercare and customer service.
"Our customers have peace of mind knowing they have a 2-year warranty from Bellway, with further insurance protection from the National House Building Council (NHBC) for the first 10 years - from initial completion.
"We would encourage any of our customers who are not completely satisfied to contact us directly and give us the chance to put things right."
