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Fortune
Fortune
Nick Lichtenberg

ServiceNow unpacks the Fortune AIQ list, where the widest gap between AI leaders and laggards is training for humans

diana (Credit: Rebecca Greenfield—Fortune)

Diana David calls herself a “forward-deployed futurist.“ She says CEOs kept asking for “forward-deployed” employees, “people to be out on the edge, to bring us back the insights about what is actually happening in AI in our companies.”

What she is finding is that the companies pulling ahead on AI are not distinguished mainly by their technology. At the Fortune AIQ Summit on Thursday, David, who also serves as ServiceNow’s director of futures, said the widest gaps between the leaders and everyone else are about people.

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