Days after an uproar over IndiGo denying boarding to a passenger with special needs on a flight from Ranchi, the DGCA’s fact-finding committee has prima facie found that the airline mishandled passengers and violated its rules.
“The findings of the committee prima facie indicate inappropriate handling of passengers by the Indigo staff thereby resulting in certain non-conformances with the applicable regulations,” according to a statement issued by the DGCA.
