A family-run mobile brake shop says they did a routine pads-and-rotors job on a 2011 Toyota Highlander, only for the customer to return with the news that a dealership service department had quoted him an extra $250 to replace lug nuts they claimed were too “stripped” to come off. The mechanic responded by pulling out the video he’d filmed of his own work, in which the same lug nuts came off without any drama at all.
