State-owned Indian Oil Corporation on Tuesday said its Indane LPG booking and delivery system managed by IBM India has experienced an outage for last two days.
“Currently the system is under recovery... hopeful to resolve the issue by today evening so that we can service your calls as usual from tomorrow,” the oil major told customers. It did not mention what triggered the outage.
Sources among officials and cooking gas distributors in different States said, in layman’s terms one of the servers, crucial for the Indane customer database, crashed on Saturday when a software patching work was being undertaken. Consequently Indane customers faced challenges while booking refills, particularly they did not receive text message confirming the order has been placed.
