‘Improve the NHS fast or people will fall for the charlatans’ – so says a departing trust head. We’d do well to listen

‘This is the best system, but not producing the best results,’ says Nick Hulme, outgoing East Suffolk and North Essex NHS foundation trust chief. Photograph: Jeff Moore/PA

I catch him before he slips out of the NHS ahead of Christmas. After 46 years in the health service, no better time for an exit interview with a leading NHS trust chief executive, who has seen the best and worst of it. Nick Hulme is in brutal truth mode. He has one foot out of the door of his East Suffolk and North Essex NHS foundation trust, just as the resident doctors strike for the 15th time, amid a rampant flu crisis. But he’s off, his time is up.

“I can’t remember a time when the NHS was at such risk,” he says. Labour has put in more money and staff, productivity and activity has risen a bit, waiting times down a bit, yet waiting lists stay stubbornly high. “That’s dangerous ammunition for Nigel Farage and the Conservatives,” says Hulme, “a narrative for people who want to kill the NHS.”