Immigration lawyer Diana Bauerle spent weeks getting bounced around the bureaucracy of a U.S. immigration agency as she tried to renew work authorization documents for a home health care worker.
The agency had sought to automatically speed up processing for those types of renewals in December. But customer service sent her to one service center, which told her to send a written letter to another service center.
Fed up, and with her client about to lose the ability to work because of the agency’s processing delays, Bauerle did what thousands of people in a similar situation have increasingly done: She asked a member of Congress to help.
