New research from the Insurance Institute for Highway Safety finds that the cameras and sensors that supply data for vehicle crash prevention technology can cause headaches for owners when repairing the model after a collision. Among the people who had to have things fixed, about half said they had problems with these features after the repair. In some cases, getting a proper calibration for the systems can force folks to return to the mechanic several times.
"Most of the more than 3,000 owners we contacted said they had never needed to have their crash avoidance features repaired, but for the minority of owners who did, the problems weren’t always resolved easily," said IIHS Senior Research Scientist Alexandra Mueller, who designed the survey. "Many had issues with the technology afterward, and some said they had to have the same feature repaired more than once. Still, the vast majority said they would buy a vehicle equipped with the technology again and most were satisfied with the out-of-pocket cost."
