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TechRadar
TechRadar
Efosa Udinmwen

'Identity is the new battleground': Why your IT helpdesk is suddenly getting a lot of bizarre calls

Confused IT helpdesk officer .
  • Attackers now call helpdesks instead of sending phishing emails to breach networks
  • Impostors pose as executives to manipulate support teams into resetting MFA settings
  • Personal details scraped from LinkedIn make the deception more convincing for callers

Attackers are no longer trying to break into corporate networks through email phishing or malware, and are now targeting IT helpdesks through direct and bizarre phone calls.

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