Lyft is under fire after quietly testing a new in-app feature that shows drivers how frequently passengers tip, a move that has triggered widespread criticism from riders who see it as invasive and punitive.
The feature was spotted by users across multiple US cities. It allowed drivers to view data points about potential passengers, including how often they tip and whether they typically arrive on time for pickups. The goal, according to Lyft, was to help drivers make more 'informed decisions' about the rides they accept.
