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The Guardian - UK
The Guardian - UK
Politics
Robert Booth Social affairs correspondent

‘I will always hear her screams’: family tell of heartbreak over care home abuse

Richard Last and Clare Miller tending to their mother, Ann King, who has dementia.
Richard Last and Clare Miller tending to their mother, Ann King, who has dementia. Photograph: Sean Smith/The Guardian

Installing a hidden spy camera by their mother’s care home bed was not something Ann King’s children ever imagined would be necessary.

When their 88-year-old mother faced worsening dementia, they considered a dozen care home options and carefully picked Reigate Grange, part of the Signature Senior Lifestyle chain. The Surrey property reminded King’s son, Richard Last, of the five-star Mayfair hotel Claridge’s, where he had once worked as an electrician. The home marketed itself as being like “a luxury cruise ship”, with a cinema, spa and beauty salon, and a promise of “fantastic care”. It looked safe and stimulating. With annual fees close to £100,000, it appeared reassuringly expensive.

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