Violet*, an advertising manager from Oxfordshire in her mid-40s, had confidently enquired about mortgage options to buy a new property last August.
“We had found a property we liked and had a meeting with Barclays, who our current mortgage is with. After discussing options to port our mortgage [keeping an existing mortgage deal but buying a new property], and additional borrowing to buy the new house, the bank basically tick-boxed it all and even would have lent us considerably more than we needed,” she said.