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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

I was driven up the pole by a nine-month wait for BT broadband

BT Openreach
A nine-month wait for Openreach engineers to fix a pole in a rural area to connect broadband.
A nine-month wait for Openreach engineers to fix a pole in a rural area to connect broadband. Photograph: David Forster/Alamy

I live in rural Derbyshire and have been trying to get broadband installed since July last year. Since placing the order, I have received every excuse in the book from BT as to why my installation cannot go ahead.

My near neighbour has a broadband service, but it appears that there is a problem with the pole in the road and it must be replaced. I took another call yesterday to learn that BT has just delayed installation by a further six weeks to March. That will be almost nine months since I placed the order – if it goes ahead. I have a very poor mobile signal which makes doing any work at home very difficult.

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