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The Guardian - UK
The Guardian - UK
Business
Zoe Wood

I was charged £72 because of Wizz Air’s own technical glitch

Wizz Air
When the only option was to go to the Wizz Air check-in desk there was a charge of £36 for each person.
When the only option was to go to the Wizz Air check-in desk there was a charge of £36 for each person. Photograph: REUTERS/Alamy

On 27 June my partner and I were booked on a 7.55am Wizz Air flight from Gatwick to Athens. On the Saturday before, I received an email telling me to check in online.

After filling in all the necessary details and double-checking the information, the website said “something went wrong” and I was unable to complete the process. I tried several more times but could not get to the end.

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