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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

I’ve been waiting months for Virgin Money to look at my £18,500 claim

Virgin Money signage in Sheffield
A reader used a Virgin Money credit card to pay £500 towards an £18,500 order for insulated concrete blocks from a firm that later went into liquidation. Photograph: Mike Egerton/PA

In December 2022, I used my Virgin Money credit card to pay £500 towards an £18,500 order for a large quantity of insulated concrete blocks. These were to be used in the self-build construction of my house. The rest of the money was paid by bank transfer.

Six months later, and before the blocks had been delivered, I was informed that the supplying company, Insul Hub, had ceased trading and was going into liquidation. I was told the company was “unable to meet existing obligations” to its customers.

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