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Tom’s Guide
Tom’s Guide
Technology
Amanda Caswell

I used AI to trigger subscription discounts — and it got me a free phone

A man counting money by hand.

There are few things more aggravating than being a loyal customer only to find new users are paying half the price for the same service. Traditionally, fixing that "Loyalty Tax" meant jumping through hoops: opening support chats, justifying your history, or pretending you’re ready to walk away. Is it just me, or does it feel like companies make it harder to stay than to leave?

I’ve spent years using those manual, time-consuming strategies. Now? I’ve retired them, thanks to AI.

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