
Side sleeping puts more pressure on your shoulders and neck than any other position. Finding the right mattress matters, but so does choosing a pillow that keeps your head and neck properly aligned to relieve that joint pressure.
As a side sleeper who used to stack flattened pillows in a (failed) attempt to get comfortable, I know what it's like to struggle with sore shoulders and neck strain. Even the best mattress won't save you from neck strain if your pillow isn't supportive enough.