A Bristol family was left devastated after flying back from a holiday to find their car had been written off.
Oliver and Amy Clague, from St George, returned with their one-year-old baby to Heathrow to discover their catalytic converter had been stolen and they could no longer drive their vehicle.
When the family - who hadn't slept for over 24 hours - complained to staff, they were told they were very little they could do to help. The couple had forked out £160 to park at the 'secure' location, and picked it over cheaper alternatives nearby because they believed it was safer.
