I rented a property which changed management mid-agreement. Very shortly after the change in property management, things went downhill. The agent was calling on Sundays and turning up to the property unannounced. Concerned about this behaviour, I started doing some investigation about the agent. It turned out they are outsourcing the property management to a company overseas.
The staff that would email me for things such as my invoices, or respond to my maintenance requests, are based in the Philippines. I don’t know if these offshore staff have a real estate licence and they struggle to source trades to deal with urgent repairs because they’re searching from not only outside the area, but the entire country. Not to mention the time difference and subsequent delay in replying to emails.
