If you've ever read anything I've written about Samsung previously, then you'll know that I'm a diehard fan. I'm a proud owner of several Samsung products, including my Galaxy Watch 6 and Galaxy S24 Ultra - one of the best camera phones on the market. But this week, I got caught out and I'm here to make sure you don't make the same mistake.
I discovered that Samsung has a strict clause in its returns policy, and honestly, it’s a bit of a stinger. To cut a long story short, I had been trying to return my Galaxy Book 4 Edge (model NP750XQA) that I had owned for just a few days, and was told that while it's fine to return the laptop, the company would be taking a 20% fee of the refund, simply because I had installed some software on it (how else are you supposed to test it?). I'm now aware there are other retailers that have the same policy, but it isn't something I had considered before.
