When I was an aerospace engineer working on the NASA Space Shuttle Program, trust was mission-critical. Every bolt, every line of code, every system had to be validated and tested carefully, or the shuttle would never leave the launchpad. After their missions, astronauts would walk through the office and thank the thousands of engineers for getting them back home safely to their families—that’s how deeply ingrained trust and safety were in our systems.
Despite the “move fast and break things” rhetoric, tech should be no different. New technologies need to build trust before they can accelerate growth.
