Bus passengers in Merthyr Tydfil have described the "shambolic" service which can see them waiting hours for transport at the town's new station. Construction of the £11m bus interchange began in 2019 before it opened in May 2021, with services transferred from the former station on Victoria Street.
However, since its highly anticipated opening locals have complained that the service, run by Stagecoach, has deteriorated beyond belief with some routes now running fewer buses per hour. On Tuesday, WalesOnline visited the depot on Swan Street after receiving more than 100 messages on social media about buses turning up late - if at all - and causing chaos.
On arrival at around 10.15am we were met by a substantial queue at the T4 bus gate, which is the service to Cardiff. We were told that four buses used to run the route per hour, but in recent months it had been reduced to two.
