A delivery driver who distributes Amazon parcels has described finding bottles and bags of urine in his van when he starts work because staff have no time for loo breaks. The driver says they never take a break otherwise they won't be able to finish their round.
They driver, who works for one of Amazon's delivery partners in Wales called AM Logistics, said that the working conditions were "horrendous" but they felt trapped because they didn't have enough experience to get a job elsewhere.
In the UK, Amazon is the largest private parcel courier, sending out around 15% of the estimated 5.4bn packages in 2021. The American multinational technology company relies on a network of thousands of drivers across the UK, and works with delivery service providers. The workers are self-employed independent contractors that engage with the delivery service providers.
