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The Guardian - UK
The Guardian - UK
Business
Zoe Wood

I couldn’t stop Parcelforce delivering my £2,000 wedding dress to a scammer

A Parcelforce worker delivering packages
Parcelforce says it tries to intercept items where there is evidence that fraud has been committed. Photograph: Universal Images/Alamy

I sold my wedding dress, worth £2,000, on Facebook marketplace, and it was only after the parcel was collected by Parcelforce that I realised I’d been scammed.

It was due to be delivered the following morning and its offices were already shut so I spoke with an agent on the out-of-hours chat and explained it was critical the delivery be cancelled. They promised to put the request in writing but nothing could be guaranteed.

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