I am my brother’s carer and deal with all aspects of his finances, including his benefits and paying his bills.
I am trying to apply for a discount on his water bill through Yorkshire Water’s bill cap scheme for those on income-based benefits.
To do this, I need a letter from the Department for Work and Pensions (DWP) that states the amount of income-related employment and support allowance (Esa) he receives, and how often it is paid.
Crucially, it must state his address or the water company will not accept it.
I have written to the DWP three times, and to his MP three times, but all I get are letters with my address on them (as his legal appointee).
I am a disabled carer struggling on benefits, against all the odds, to look after my partner and brother.
CA, Hull
You hit a brick wall with what should have been a simple request made on your brother’s behalf.
