Getting out of a three-year relationship is never easy, but Verizon is making it particularly difficult for me. They’ve done everything a bitter ex would do — they scoffed when I said I was leaving; they told me my new service won’t be as good; and now, they’re refusing to come and take their equipment unless I pay them to do so.
I didn’t want it to come to this — I’m not exactly stoked about downgrading to Spectrum’s “fiber-powered” internet — but worsening connectivity issues, unresponsive self-help portals and poor customer service have left me no choice but to move on.
