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Becky Scarrott

'I am extremely angry!' — Bose QuietComfort Ultra Headphones (2nd Gen) reportedly lost key features after a firmware update, and users aren't OK

The Bose QuietComfort Ultra Headphones (2nd Gen) on a plain background.

Bose QC Ultra (2nd Gen) users say a new firmware update nixes key features
No Bluetooth carousel; voice prompts replaced by tones; reduced button utility
A Bose subreddit claims Bose is 'listening closely to customer feedback'
…and there's even a poll to add your name to the complaints list

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