A consumer commission in Hyderabad directed car maker Mahindra to refund ₹16.90 lakh to a customer after finding that a manufacturing defect was not rectified.
The District Consumer Disputes Redressal Commission - III, Hyderabad, was dealing with a complaint filed by Hansley & Deora Corporate Advisors. The opposite parties (OPs) were Mahindra and Mahinda Limited and Automotive Manufacturers Private Limited (AMPL).
The complainant stated that they bought a Mahindra XUV-500 WZ on October 19, 2019, which was registered in January 2020. From the beginning, when the brakes were used, they could hear a noise, they stated. The issue was reported on several occasions but the noise persisted and the problem remained unrectified. They also claimed that in November 2021, a service manager called to inform them that the car was sent to another service centre, and the existence of a manufacturing defect.
