The husband of a woman who needed emergency treatment after falling unconscious at home states that he is "disgusted" by the treatment that his wife received.
Anita Jackson-Wyatt, 64, collapsed at home on May 5, but her husband Christopher claims that it took the ambulance three hours to arrive.
When the crew did arrive at the couple's Ruthin home, they were "not prepared" for the job at hand, North Wales Live reports.
Christopher said that "things kept getting worse", claiming that his wife was dropped on the floor while being transferred to the bed inside the ambulance.
Mrs Jackson-Wyatt then contracted coronavirus after being admitted to hospital.
Both the Welsh Ambulance Service and Betsi Cadwaladr University Health Board said they are "sorry to hear about Mrs Jackson-Wyatt’s experience" and said they have been in touch with the family to investigate the concerns.
Mr Jackson-Wyatt, who is a carer for his wife who has stage four kidney failure, said: "It started last Thursday, she fell in the house and knocked herself out - she's only been out of hospital a week.
"I rang for an ambulance and told them she was unconscious, face down on the floor and she couldn't breathe properly.
"I'm a disabled pensioner so I couldn't lift her up, so I was asking them to hurry up but they just kept telling me they were busy. I phoned the ambulance four times, and they came out three hours later but she was really unwell."
Mr Jackson-Wyatt said he was hopeful when help arrived, but things "kept getting worse." He added: "They (the ambulance crew) got her up onto the chair and took her into the back of the ambulance but when they tried to transfer her onto the bed they dropped her onto the floor.
"She's still unresponsive at this point, and they were struggling to lift her but they're supposed to be experienced and be prepared for these types of things.
"When she was in the back of the ambulance she had no privacy, the doors were open and all the neighbours could see, it was disgusting."
Having become his wife's carer in recent years, Christopher said the past few weeks have been some of the toughest of their 44 years of marriage.
"I get very emotional because we're so close, people say we're joined at the hip and we're never anywhere without each other," he said.
His voice cracking, he added: "I can't sleep, I keep having flashbacks of what happened out there. It's all getting the better of me now, it's just one thing after another.
"It's playing on my mind and I've got to get it out there because I wouldn't like this to happen to anyone else."
Christopher says his wife was transferred to Ysbyty Glan Clwyd by ambulance but "had to wait 32 hours for a bed," and though he has "no complaints" about some of his wife's care, he claims she contracted Covid after being admitted to the intensive care unit.
He said: "I have to say the nurses on ward five have been great with me and they said they understand what I'm going through and will try and keep me updated. But it's been terrible, and now she's got Covid, what else can go wrong?"
Anita was transferred to the Countess of Chester Hospital on Saturday for an emergency procedure on her kidney, but has since returned to Ysbyty Glan Clwyd, where she is receiving treatment.
Wendy Herbert, the Welsh Ambulance Service’s Executive Director of Quality and Nursing (Interim), said: “We were really sorry to hear about Mrs Jackson-Wyatt’s experience, and are already in direct contact with her husband to better understand their concerns and look into their claims.
"We would like to extend our thoughts and best wishes to Mrs Jackson-Wyatt on her continued recovery.”
Gill Harris, Executive Director of Integrated Clinical Services at Betsi Cadwaladr University Health Board, said: “We are very sorry to hear about Mrs Jackson-Wyatt’s experience. We have contacted Mr Jackson-Wyatt so that we can investigate his concerns.”
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