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The Guardian - UK

Technology

Helena Horton

Sainsbury’s store pauses AI scanning after false shoplifting accusation

Sainsbury Matt Arnold Facewatch

Matt Arnold wearing a 'La' T-shirt and leopard print coat — Matt Arnold was incorrectly identified of being a shoplifter at Sainsbury’s East Dulwich superstore. Photograph: Paul Murphy

Sainsbury’s has paused the use of AI face scanning in one of its stores after a customer was wrongly identified as a shoplifter and ejected from the shop.

“I was embarrassed, mortified even, and felt quite humiliated and powerless,” Matt Arnold, 46, said of his ordeal.

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