The first wave of enterprise artificial intelligence (AI) came with a promise that companies could automate work, cut jobs and streamline operations. But as businesses put these systems to work, many are discovering that while AI can take over sections of a task, replacing the employee altogether is a far tougher proposition.
At Wipro, this is increasingly resulting in a major redesign of work rather than a simple reduction in workforce. Sanjeev Jain, Chief Operating Officer at Wipro, said AI is getting more involved in repetitive and high-volume tasks, allowing employees to spend more time on judgement, problem-solving, creativity and customer engagement.
