The first wave of enterprise artificial intelligence (AI) came with a promise that companies could automate work, cut jobs and streamline operations. But as businesses put these systems to work, many are discovering that while AI can take over sections of a task, replacing the employee altogether is a far tougher proposition.
At Wipro, this is increasingly resulting in a major redesign of work rather than a simple reduction in workforce. Sanjeev Jain, Chief Operating Officer at Wipro, said AI is getting more involved in repetitive and high-volume tasks, allowing employees to spend more time on judgement, problem-solving, creativity and customer engagement.
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"AI is changing the way work gets done, with employees and agents increasingly working together. AI takes on repetitive and high-volume tasks, allowing employees to take on higher value work that requires judgement, problem-solving, creativity, and better customer engagement," Jain said.
