Humana CEO is betting on culture change and AI to fuel a turnaround

(Credit: Courtesy of Humana)

• In today’s CEO Daily: Diane Brady interviews Humana CEO Jim Rechtin.
• The big story: Senate Democrats vote to end the U.S. government shutdown.
• The markets: Up on hopes of the shutdown’s end.
• Plus: All the news and watercooler chat from Fortune.

Good morning. It’s been a tough year for Humana, the health-insurance giant that primarily serves seniors enrolled in Medicare Advantage plans. On Nov. 5, Humana reported a drop in net income to $1.62 a share, from $3.98 a share the year prior, and lowered its full-year earnings guidance. But CEO Jim Rechtin assumed the role last year with a mission to transform Humana’s relationship with customers. “We are not where we want to be, and we’ve been very public,” he told me. “We feel very good about the trajectory that we’re on for next year.”