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The Guardian - UK
The Guardian - UK
Business
Zoe Wood

HSBC could lose our visually impaired cyclists their hard-won holiday

HSBC
HSBC branch staff tried to trace our payment and the manager started a complaint.
HSBC branch staff tried to trace our payment and the manager started a complaint. Photograph: Keith Leighton/Alamy

I am the leader of a tandem club that enables visually impaired riders to enjoy cycling. But our summer holiday to the Netherlands is in jeopardy because our €6,590 (£5,667) deposit has gone missing between our HSBC account and the hotel in Leiden.

At the start of the summer, I made a group booking for the club, and was asked by the hotel to pay a 50% deposit by no later than 1 July. On 23 June I went to our local HSBC branch with a club colleague to transfer the cash.

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