HP kept emailing me special offers so I checked its website. One offer for a HP Envy 17 laptop at £399 was so good that I placed an order and received various emails confirming the order and payment. Parcelforce texted the delivery slot. No delivery. Parcelforce and HP’s tracking systems then claimed I had refused the parcel. I scheduled a redelivery for the next day. Parcelforce then rang me and the agent acknowledged a delivery had not been attempted and that the tracking information was false. It claimed HP had requested that the parcel be returned to sender.
HP denied this and promised, in two subsequent emails, to send a replacement. Nothing came. I called HP again and was again promised a replacement was on its way. An email confirmed this the next day. Then came another email informing me HP had recalled the item due to a pricing error, stating it was under no obligation to provide a product if a pricing error was “obvious and unmistakable and could have reasonably been recognised by you as a mispricing”.
